Works directly with motor coach operators and vendors to track and dispatch the vehicles to the correct location and route. Reports directly to the Lead Account Manager, Las Vegas, NV. 

Responsible for schedule adherence by all team members. This includes supervising the team's clocking in and out, breaks and lunches.  

Work with other Team/Managers to maintain continuity and consistency of administering support to the field 

Perform quality observations of team members and provide appropriate feedback 

Generate daily, weekly, and monthly, team/individual statistics for the Manager 

Monitor the integrity of the data in the problem management system (comments) 

Participate in the planning of future initiatives as directed by the Manager 

Directing activities related to dispatching, routing, and tracking of vehicles. 

Planning, organizing, and managing subordinate staff members to ensure work is completed and consistent with the company's standards. 

Assisting Account Manager with investigations to verify and resolve customer issues and complaints. 

Collaborating with staff members to formulate and implement transportation-related procedures as well as company revenue goals and customer service objectives. 

Complying with transportation-related policies, as well as safety rules, and government regulations. 

Promoting safe work activities. 

Exceptional leadership skills and maintain the company's high standard of customer service.  

Communicating in a professional and courteous manner between coworkers and vehicle operators. 

Effectively communicate and interact with Bus Conductors representatives through radio/in person regarding destinations assigned to vehicles, changes, wheelchair assist requests, and when a vehicle is close. 

Utilize radio to communicate in a clear, direct, and professional manner. 

Assist with questions/concerns communicated from Bus Conductors. 

Responsible for maintaining and saving the trips with accurate information throughout their shift. 

Intake Lost and Found items turned in by vehicle operators and have the necessary forms and information collected. 

Uses TMSradio for staff and concert communications in a professional manner. 

Manages the resolution of problems relating to passenger boarding and safety issues. 

Other duties as required by management. 

Ensure that all dispatch, greeters, and conductors take breaks on time. 

Ensure that all paperwork is distributed each day. 

Ensure that all paper supplies (greeters, drivers, vehicle used, and holding) are available for the next day. 

Ensure that other supplies (i.e., hats, water, etc.) are available each morning. 

Manages guest from dock to the zone. 

Maintains a professional appearance. 

Ability to work through ambiguity  

Ability to work as a part of a team. 

Strong verbal communication skills. 

Ability to work long hours while maintain a positive and professional attitude. 

Ability to remain calm in stressful situations. 

Ability to use smart phone or two-way radio for communication purposes. 

Ability to work flexible hours. 

Outdoor working environments. 

Includes frequent/constant standing, walking, lifting, pushing, and pulling. 

Ability to stoop, kneel, bend, crouch, lift or carry. 

Ability to reach above the shoulder. 

Work up to a twelve (12) hour shifts. 

Associates degree (AA) or equivalent from two-year College or technical school and three plus years related experience or training, or equivalent combination of education and experience preferred, not required. 

Minimum of one year experience in transportation or concert venues  

Customer service experience in similar industries. 

Experience within the travel/hospitality/tourism/transportation industry. 

Knowledge of:  Las Vegas, NV and the surrounding area, preferred.