Transportation Coordinator

• - The Sunshine Flyer
• 32827, FL, USA
• 20.00
• Hourly
• Full Time
• Medical, Dental, Vision, LTD, STD, Life Insurance, AD&D, FSA

Dispatcher/ Transportation Coordinator

Transportation Coordinators are responsible for overseeing the logistics of the Sunshine Flyer airport transportation-related activities. They will be charged with managing all transportation operations and ensuring that all policies, procedures, and safety rules are followed. Ultimately, top-notch supervisors should be able to display extensive knowledge of transportation management systems and have excellent analytical skills.

Responsibilities

• Works directly with motor coach operators and vendors to track and dispatch the vehicles to the correct location and route. Reports directly to the Operations Manager and Director of Operations.
• Responsible for schedule adherence by all team members. This includes supervising the team's clocking in and out, breaks and lunches.
• Provide leadership and guidance to the airport team.
• Work with other Team/Managers to maintain continuity and consistency of administering support to the field
• Perform quality observations of team members and provide appropriate feedback
• Generate daily, weekly, and monthly, team/individual statistics for the Manager
• Monitor the integrity of the data in the problem management system (comments)
• Participate in the planning of future initiatives as directed by the Manager
• Directing activities related to dispatching, routing, and tracking of vehicles.
• Planning, organizing, and managing subordinate staff members to ensure work is completed and consistent with the company's standards.
• Assisting Managers with investigations to verify and resolve customer issues and complaints.
• Collaborating with staff members to formulate and implement transportation-related procedures as well as company revenue goals and customer service objectives.
• Complying with transportation-related policies, as well as safety rules, and government regulations.
• Promoting safe work activities.
• Exceptional leadership skills and maintain the company's high standard of customer service.

Perform duties that include, but are not limited to:

• Communicating in a professional and courteous manner between coworkers and vehicle operators.
• Effectively communicate and interact with Bus Conductors representatives through radio/in person regarding destinations assigned to vehicles, changes, wheelchair assist requests, and when a vehicle is close.
• Utilize radio to communicate in a clear, direct, and professional manner.
• Assist with questions/concerns communicated from Bus Conductors.
• Responsible for maintaining and saving the trips with accurate information throughout their shift.
• Intake Lost and Found items turned in by vehicle operators and have the necessary forms and information collected.
• Uses 2-way radio for airport communications in a professional manner.
• Manages the resolution of problems relating to passenger boarding and safety issues.
• Other duties as required by management.
• Ensure that all dispatch, greeters, and conductors take breaks on time.
• Ensure that all paperwork is distributed each day.
• Ensure that all paper supplies (greeters, drivers, vehicle used, and holding) are available for the next day.
• Ensure that other supplies (i.e., hats, water, etc.) are available each morning.
• Manages guest from dock to the zone.

Qualifications/ Requirements

• Maintains a professional appearance.
• Ability to work as a part of a team.
• Strong verbal communication skills.
• Ability to work long hours while maintain a positive and professional attitude.
• Ability to remain calm in stressful situations.
• Ability to use smart phone or two-way radio for communication purposes.
• Ability to work flexible hours.
• Ability to get to and from the Orlando International Airport.

Working Conditions

• Some outdoor working environments.
• Includes frequent/constant standing, walking, lifting, pushing, and pulling.
• Ability to stoop, kneel, bend, crouch, lift or carry.
• Ability to reach above the shoulder.
• Work up to a twelve (12) hour shifts.

Education/Training/Experience:

• Associates degree (AA) or equivalent from two-year College or technical school and three plus years related experience or training, or equivalent combination of education and experience preferred, not required.
• Minimum of one year experience as a Dispatcher.
• Customer service experience in similar industries.
• Experience within the travel/hospitality/tourism/transportation industry.

Knowledge of: Walt Disney World/ Lake Buena Vista Area Resorts and their loca