Transportation Management Services
  • - The Sunshine Flyer
  • 32827, FL, USA
  • 20.00
  • Hourly
  • Full Time
  • Medical, Dental, Vision, LTD, STD, Life Insurance, AD&D, FSA

Dispatcher/ Transportation Coordinator

Transportation Coordinators are responsible for overseeing the logistics of the Sunshine Flyer airport transportation-related activities. They will be charged with managing all transportation operations and ensuring that all policies, procedures, and safety rules are followed. Ultimately, top-notch supervisors should be able to display extensive knowledge of transportation management systems and have excellent analytical skills.


  • Works directly with motor coach operators and vendors to track and dispatch the vehicles to the correct location and route. Reports directly to the Operations Manager and Director of Operations.
  • Responsible for schedule adherence by all team members. This includes supervising the team's clocking in and out, breaks and lunches.
  • Provide leadership and guidance to the airport team.
  • Work with other Team/Managers to maintain continuity and consistency of administering support to the field
  • Perform quality observations of team members and provide appropriate feedback
  • Generate daily, weekly, and monthly, team/individual statistics for the Manager
  • Monitor the integrity of the data in the problem management system (comments)
  • Participate in the planning of future initiatives as directed by the Manager
  • Directing activities related to dispatching, routing, and tracking of vehicles.
  • Planning, organizing, and managing subordinate staff members to ensure work is completed and consistent with the company's standards.
  • Assisting Managers with investigations to verify and resolve customer issues and complaints.
  • Collaborating with staff members to formulate and implement transportation-related procedures as well as company revenue goals and customer service objectives.
  • Complying with transportation-related policies, as well as safety rules, and government regulations.
  • Promoting safe work activities.
  • Exceptional leadership skills and maintain the company's high standard of customer service.

Perform duties that include, but are not limited to:

  • Communicating in a professional and courteous manner between coworkers and vehicle operators.
  • Effectively communicate and interact with Bus Conductors representatives through radio/in person regarding destinations assigned to vehicles, changes, wheelchair assist requests, and when a vehicle is close.
  • Utilize radio to communicate in a clear, direct, and professional manner.
  • Assist with questions/concerns communicated from Bus Conductors.
  • Responsible for maintaining and saving the trips with accurate information throughout their shift.
  • Intake Lost and Found items turned in by vehicle operators and have the necessary forms and information collected.
  • Uses 2-way radio for airport communications in a professional manner.
  • Manages the resolution of problems relating to passenger boarding and safety issues.
  • Other duties as required by management.
  • Ensure that all dispatch, greeters, and conductors take breaks on time.
  • Ensure that all paperwork is distributed each day.
  • Ensure that all paper supplies (greeters, drivers, vehicle used, and holding) are available for the next day.
  • Ensure that other supplies (i.e., hats, water, etc.) are available each morning.
  • Manages guest from dock to the zone.

Qualifications/ Requirements

  • Maintains a professional appearance.
  • Ability to work as a part of a team.
  • Strong verbal communication skills.
  • Ability to work long hours while maintain a positive and professional attitude.
  • Ability to remain calm in stressful situations.
  • Ability to use smart phone or two-way radio for communication purposes.
  • Ability to work flexible hours.
  • Ability to get to and from the Orlando International Airport.

Working Conditions

  • Some outdoor working environments.
  • Includes frequent/constant standing, walking, lifting, pushing, and pulling.
  • Ability to stoop, kneel, bend, crouch, lift or carry.
  • Ability to reach above the shoulder.
  • Work up to a twelve (12) hour shifts.



  • Associates degree (AA) or equivalent from two-year College or technical school and three plus years related experience or training, or equivalent combination of education and experience preferred, not required.
  • Minimum of one year experience as a Dispatcher.
  • Customer service experience in similar industries.
  • Experience within the travel/hospitality/tourism/transportation industry.

Knowledge of: Walt Disney World/ Lake Buena Vista Area Resorts and their loca

Transportation Management Services
  • Apply Now

  • Start Application Through LinkedIn
  • Sign Up For Job Alerts

  • Share This Page

TMS Who We Serve Why TMS? About TMS Contact Facebook Twitter Telephone Email LinkedIn Resources